Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and

be bound by the following terms and conditions of use, which together with our privacy policy and website

disclaimer, govern Pandora Performance Saddles’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of

these terms and conditions, “Us”, “Our” and “We” refers to Pandora Performance Saddles and “You” and

“Your” refers to you, the client, visitor, website user or person using our website. “Pandora Performance

Saddles(‘s)” also refers to “pandorasaddles.com” and “JJ Willemse T/A Pandora Performance Saddles”. ABN:

22 865 177 059.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check

these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to

highlight any significant or substantive changes to you where possible. If you choose to use our website then

we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern

your and Pandora Performance Saddles’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that Pandora Performance

Saddles is not legally responsible for any loss or damage you might suffer related to your use of the website,

whether from errors or from omissions in our documents or information, any goods or services we may offer

or from any other use of the website. This includes your use or reliance on any third party content, links,

comments or advertisements. Your use of, or reliance on, any information or materials on this website is

entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this

website meet your specific, personal requirements. You acknowledge that such information and materials may

contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the

fullest extent permitted by law.


Orders will normally be shipped within 24 hours of receiving payment or on completion of the saddle

(whichever is most recent). In most cases orders will be shipped using Australia Post and should be received

within 3 – 10 working days dependent on what State of Territory the order is to be delivered to. If shipped to

the USA the delivery time could be affected by the US Customs process and United States Postal Service

delivery processes. Pandora Performance Saddles is not responsible for tracking any order or supplying

feedback on delivery once the saddle is posted.

Damaged or lost orders should be resolved with Australia Post directly and we are not responsible for goods

that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion

of Pandora Performance Saddles.


Orders may only be cancelled prior to delivery. Any orders for custom paint and decals can only be cancelled if

14 days notice is given prior to manufacture completion.


You may return the new saddle within 30 days no questions asked if it has not been used and only if there is

no personalization and we are able to re-sell. Buyer pays return shipping and Insurance. The saddle must be

returned in new condition and in protective packaging to ensure protection. All refunds are made at the

discretion of Pandora Performance Saddles. We will process a refund upon timely receipt of the goods

purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made

by the same method that you made payment.


Pandora Performance Saddles cannot be held responsible if the color of a saddle is not what you expected if

you did not supply a specific color code. We will endeavor to meet your requirements to the best of our ability

but without specific color codes supplied, cannot guarantee the end product outcome will meet the



Decal quality depends on the quality of the image supplied. Complex decals will need to be referred to

professional printers and might result in additional cost. This will be confirmed with you if applicable


On request for the demo, you need to provide an address where the saddle can be delivered when it’s your

turn to trial the saddle.

We might require a deposit to be paid once before the demo saddle will be posted to you.

Demo saddles are usually sent via mail. Exceptions are when you prefer delivery drop-off or delivery pick-up if

the forwarding address is within driving distance.

You are responsibly to take photos of the saddle once received to prove condition and send these photos to

Pandora Performance Saddles or the Pandora Performance Saddles Representative who manages the demo

saddles in your state

You will not keep the saddle for longer than 7 days before posting it to the forwarding address provided to you

by Pandora Performance Saddles or the Pandora Performance Saddles Representative who manages the demo

saddles in your state

You are responsible for the postage to have the saddle sent to the forwarding address

You are responsible for wrapping the saddle with enough protection to ensure rough handling in the post will

not result in damage to the saddle

You are responsible for insuring the saddle for $900 as part of postage

You are responsible for providing the tracking number to Pandora Performance Saddles or or the Pandora

Performance Saddles Representative who manages the demo saddles in your state

You are responsibly to take photos of the saddle once ready to be posted to prove condition and send these

photos to Pandora Performance Saddles or the Pandora Performance Saddles Representative who manages

the demo saddles in your state

You will be held responsible for the costs if the saddle is damaged while in your possession.

Any deposit paid will be fully refunded once proof of postage i.e. Tracking Number and all required photos are



In the event that a Pandora Performance Saddles product is mistakenly listed at an incorrect price, Pandora

Performance Saddles reserves the right to refuse or cancel any orders placed for product listed at the incorrect

price. Pandora Performance Saddles reserves the right to refuse or cancel any such orders whether or not the

order has been confirmed and your credit card charged. If your credit card has already been charged for the

purchase and your order is cancelled, Pandora Performance Saddles shall issue a credit to your credit card

account in the amount of the incorrect price.


In an attempt to provide increased value to our visitors, Pandora Performance Saddles may link to sites

operated by third parties. However, even if the third party is affiliated with Pandora Performance Saddles,

Pandora Performance Saddles has no control over these linked sites, all of which have separate privacy and

data collection practices, independent of Pandora Performance Saddles. These linked sites are only for your

convenience and therefore you access them at your own risk. Nonetheless, Pandora Performance Saddles

seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback

on not only its own site, but for sites it links to as well (including if a specific link does not work).

We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility

for any advice received in this regard.


To the fullest extent permitted by law, Pandora Performance Saddles absolutely disclaims all warranties,

expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any

particular purpose. Pandora Performance Saddles gives no warranty that the documents, goods or services

will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any

other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to- date information on our

website, we do not warrant or make any representations regarding the use or the result of the use of any

document, product, service, link or information in its website or as to their correctness, suitability, accuracy,

reliability, or otherwise.


Pandora Performance Saddles may deliver notice to you by means of e-mail, a general notice on the site, or by

other reliable method to the address you have provided to Pandora Performance Saddles.


Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive

language, is strictly forbidden. Impersonation of others, including a Pandora Performance Saddles or other

licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You

may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory,

obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which

may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give

rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit

others to join or become members of any other commercial online service or other organization.


Pandora Performance Saddles does not and cannot review all communications and materials posted to or

created by users accessing the site, and is not in any manner responsible for the content of these

communications and materials. You acknowledge that by providing you with the ability to view and distribute

user-generated content on the site, Pandora Performance Saddles is merely acting as a passive conduit for

such distribution and is not undertaking any obligation or liability relating to any contents or activities on the

site. However, Pandora Performance Saddles reserves the right to block or remove communications or

materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or

misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d)

offensive or otherwise unacceptable to Pandora Performance Saddles in its sole discretion.


You agree to indemnify, defend, and hold harmless Pandora Performance Saddles, its officers, directors,

employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses,

expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms

and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any

other person accessing the site using your Internet account


If you are in the business of creating similar documents, goods or services for the purpose of providing them

for a fee to users, whether they be business users or domestic users, then you are a competitor of Pandora

Performance Saddles. Pandora Performance Saddles expressly excludes and does not permit you to use or

access our website, to download any documents or information from its website or obtain any such

documents or information through a third party. If you breach this term then Pandora Performance

Saddles will hold you fully responsible for any loss that we may sustain and further hold you accountable for

all profits that you might make from such unpermitted and improper use. Pandora Performance

Saddles reserves the right to exclude and deny any person access to our website, services or information in

our sole discretion.


You are not permitted to reproduce the documents, information or materials on the website for the purposes

of sale or the use by any third party.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the

following: you may print or download to a local hard disk extracts for your personal and non-commercial use

only; and you may copy the content to individual third parties for their personal use, but only if you

acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor

may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions represent the whole agreement between you and Pandora Performance

Saddles concerning your use and access to Pandora Performance Saddles’s website and your use and access to

the documents and information on it. No other term is to be included in this agreement except where it is

required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms

except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.